Returned requests must comply with our return policy:
1- Brands Boutique will bear the entire return process in one of the following cases:
A- Order misake such as (delivery of a different piece, delivery of a different size, delivery of a different color)
B - Defect in product.
2- If the customer want to return the product other than the cases mentioned in point 1, the following conditions apply:
A - Customer will charge 5% of the total value of the order this is for debit bank card fees in the cases of payment and returns and administrative fees.
B - Customer will charge cost of return shipping to the country of the product, equal to 65 euros per product and 25 euros per additional product.
C - Customer will charge cost for tax fees that he will pay to the shipping company, if any, according to the policy of his country.
3- Conditions for keeping quality of the products apply in case of returning, as follows:
- Products must be returned unworn, undamaged, unused and attached to all cards, including the original packaging.
- Shoes and accessories must be returned with the original branded boxes and anti-dust bags, where available, and placed inside a protective outer box when shipping.
-When testing shoes, please make sure not to leave marks on the sole or damage the shoe box.
-Only underwear and swimwear can be tried on your undergarments. Any dirty or worn returns will not be accepted.
- Please be careful when trying your purchases and returning them in the same condition when receiving them. Any returns not compatible with our policy will not be accepted.
- If you requested payment by a visitor, you can return your order here. If you wish to return or cancel a product specifically designed for you, please see the 'Modified Products' section below for more information or contact customer service for help.